IF YOUR ORDER DOES PASS THE 10 BUSINESS DAY PERIOD, message us on Facebook or the messenger icon on our website. Or email us at customersupport@icraftvinyl.com with your full name that you used on your order and your order number found on your Order Confirmation email and Shipping Confirmation email. Please check for this email and your order number before contacting us (If your order processed successfully, you will receive an order confirmation email, check your spam folders as well)