Our business hours are from 8 am - 6 pm EST Monday - Friday, does not include holidays. Responses on weekends and holidays may be delayed.
Join our Facebook Group!
Our Facebook group has more than 30,000 crafters who are more than happy to help you with some basic inquiries about our products and how to use them. You'll get a super quick response there!
Join here: Facebook
Send us a Facebook Message!
If you have a question about your order, send us a Facebook message with the name your order is under, your order number and the issue/inquiry. Typical response time is usually quick, but could be up to 6 hours.
Message us here: Facebook
The live chat feature on our website is supported by Facebook so you can also reach out to us there.
If you do not have Facebook, we also have an option for you to email us. Please allow up to 12 hours to respond. Please include your order number, the name your order is under and the issue/inquiry.
Send us an email at - firstname.lastname@example.org
As a last resort, give us a call!
Our customer service team will respond faster online, but you also have the option to call us. Your call will be answered if a rep is available. If not, please do not leave a voicemail and try reaching out online or calling us at a later time.
Give us a call at (800) 533-9344